by Christine Antonelli, on Dec 4, 2020 9:00:00 AM

The global COVID-19 pandemic has, without a doubt, fundamentally changed life as we know it in the United States. Over the past year, we've seen ever-evolving restrictions and public sentiments …

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Topics:RetailRetail Technology

by Akash Mohan, on Nov 25, 2020 2:00:00 PM

At the top of nearly every “trending topics” list for restaurants, and many other industries, is the shift toward embedding artificial intelligence (AI) and machine learning into marketing and customer …

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Topics:Artificial Intelligence

by Christine Antonelli, on Nov 9, 2020 1:56:00 PM

There's a reason why retail IT professionals cringe when presented with the prospect of replacing a legacy system. For many retailers, updating core systems is akin to changing a tire …

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Topics:Retail Technology

by Christine Antonelli, on Oct 15, 2020 12:39:00 PM

PING! It’s your inbox. From the CEO! Requesting an analysis of the technology and support infrastructure?! Uh oh. Feel like you’d react the same way? You’re not alone. Out of …

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Topics:Customer Experience

by Christine Antonelli, on Oct 2, 2020 11:46:00 AM

In today’s market, where 80% of customers say the experience a company provides is as important as its products and services, a support partner should do much more than simply …

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Topics:Customer Experience

by Christine Antonelli, on Sep 24, 2020 12:08:00 PM

It's no secret that of all the industries impacted by the COVID-19 pandemic, restaurants have been hit particularly hard. Restaurants across all categories have had to adapt to the new …

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Topics:QSR TrendsRestaurant Technology

by Christine Antonelli, on Sep 18, 2020 3:30:00 PM

If you think back to what feels like the distant past of 2018 and 2019, terms like "contactless delivery" and the prospect of systemic changes to the way people shop …

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Topics:Consumer Behaviors

by Christine Antonelli, on Sep 3, 2020 2:58:00 PM

We live in a world where attention is an increasingly scarce resource. Modern life is so full of distractions that clear and thoughtful communication is a rarity. People only hear …

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Topics:Managed Services

by Kristi Gappert, on Aug 28, 2020 1:53:00 PM

Vendors serving retailers and quick-service restaurants (QSRs) alike offer no shortage of technology solutions that promise to improve efficiency and save both time and money. However, their well-intentioned efforts can …

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Topics:Data Integration

by Christine Antonelli, on Aug 6, 2020 2:51:00 PM

Ask any leader and you'll get the same answer: building internal teams that can scale, and scale well, is extremely difficult. When faced with building out these teams, many leaders …

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Topics:Retail SupportManaged Services