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Technology & Support Services for Retailers & Restaurants

How proactive is your support partner?

We offer a single point of contact for all your retail support needs

80% of customers say the experience a company provides is as important as its products and services, according to research by IBM. 

For retailers, this reality raises the bar on what to expect from your support partner. It's more than simply answering the phone. By then, it's often far too late.

Instead, a support partner should take a proactive stance. Which means putting in just as much work as you are at monitoring, iterating and optimizing for a stellar customer experience.

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Proactive IT support for restaurants & retailers

We solve for one of the industry's most critical challenges: convoluted IT support — especially around systems that don't talk' and lack of data visibility.
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Who We Serve

We have decades of experience working with some of the world's largest restaurant and retail brands. Our focus is building structures that solve support issues before they can impact your customer experience and, ultimately, revenue.

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Restaurants & QSRs

We set your table for success with systems and data that are supported, integrated & optimized for the restaurant industry.

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Multi-Unit Retailers

Put success in the bag with unified IT support with data intelligence that is integrated & optimized for retail customer experience.

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Retail & Restaurant Case Studies

Explore how we’ve helped several companies to achieve sanity in support while preserving the unique experiences that made them successful in the first place

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How We Can Help

In our world, backing up the front line is job number one. Complex IT ecosystems require a proactive approach to monitoring and fixing issues. We believe in taking care of people so that they can take care of customers.

Your Partner in Success

Our support professionals are an extension of your brand and understand the importance of providing the highest quality customer experience in every interaction.

Proactive Help Desk Support

By having a holistic view of your retail technology, our support professionals can reduce escalations while leveraging data to prevent future issues.

Proven IT Support Expertise

Technology support may not be your primary business — it has been ours for over 20 years. We offer support center experience that results in faster issue resolution, so you can operate efficiently.

Engaged, US-Based Professionals

With a combination of in office and remote support professionals from the US, we provide comprehensive managed services to deliver premium retail support.

Proven IT Support Solutions

We ensure that all your retail locations are fully operational so they can serve customers & drive revenue.

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Multi-Tier Support

  • Level 1 – Basic help and service desk
  • Level 2 – In-depth technical support
  • Level 3 – Expert product & service support
2

Multi-Channel Support

  • Phone
  • Email
  • Chat & self-service portals
3

Service Enhancements

  • Dashboards & Reports
  • Application Development
  • New Technology Launches

Why Choose Solugenix?

Complex retail IT support, simplified
Unique solutions & process
Better customer experience

The structure we provide dramatically cuts through the typical red tape of IT support. Our purpose-built services are tailored to deliver critical metrics & insights that empower leaders at all levels in your organization to keep business moving forward.

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“Solugenix has been very responsive. The ability to make better decisions, based on fresh and believable data, has been a game changer in our operations. They have set the gold standard for me in terms of being a flexible and engaged business partner.”
VP of Retail Systems Management

VP of Retail Systems Management

Explore Our Retail Blog

Check out our latest insights for technology professionals in the restaurant & retail industries.

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Success starts now!

We're eager to share how we can deliver tangible results.

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