by Christine Antonelli, on Apr 8, 2021 8:58:12 AM
Discover How Retail Leaders Are Using Automation Over the last 15 years, advances in Robotic Process Automation (RPA) have disrupted industries across the business spectrum, revolutionizing organizational processes in verticals …
Read Storyby Christine Antonelli, on Mar 18, 2021 2:33:09 PM
In today's complex environment, the classic support model of "call-into-a-call-center" is ripe for disruption. To provide the great customer experience that nearly every brand seeks requires a support model that …
Read Storyby Christine Antonelli, on Mar 4, 2021 9:05:15 AM
In the past, technology simply helped retailers do what they've always done, only better, faster and more effectively. Now, retailers are embedding tech into every step along the supply chain …
Read Storyby Christine Antonelli, on Feb 19, 2021 7:00:00 AM
Consumers are getting the hang of digitally ordering ahead—and they’re flocking to the convenience of it. That seemingly simple act—purchasing food or coffee on the fly and arriving to have …
Read Storyby Christine Antonelli, on Feb 18, 2021 9:00:00 AM
Few things are as stressful and damaging for retailers as a point-of-sale (POS) system outage. Even minutes of downtime can lead to lost revenue and damaged reputations. As critical infrastructure, …
Read Storyby Christine Antonelli, on Feb 4, 2021 7:30:00 AM
We've all heard that AI is "the next big thing" to simplify and improve everything from traveling the world to buying dog food. It's not just big tech brands pushing …
Read Storyby Christine Antonelli, on Jan 21, 2021 11:46:58 AM
Some retailers have been utilizing artificial intelligence (AI) for a while now, while others are merely dabbling in it. Sure, AI is much louder and more evident in the mainstream …
Read Storyby Christine Antonelli, on Jan 7, 2021 8:49:09 AM
It’s well-known that retailers who know their customers keep their customers. However, it’s much harder to grow and acquire loyal customers. With the shopper front and center and clearly in …
Read Storyby Christine Antonelli, on Dec 16, 2020 9:02:56 AM
Natural disasters and obstacles often serve as both challenges and catalysts for systemic change. The COVID-19 pandemic that has gripped the world in 2020 is no exception. The pandemic has, …
Read Storyby Christine Antonelli, on Dec 4, 2020 9:00:00 AM
The global COVID-19 pandemic has, without a doubt, fundamentally changed life as we know it in the United States. Over the past year, we've seen ever-evolving restrictions and public sentiments …
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