Retail & QSR Tech Blog, by Solugenix

by Christine Antonelli, on Feb 24, 2022 7:00:00 AM

Today’s retailers are under increasing pressure to deliver a superior customer experience in a demanding digital landscape. As a result, retailers are keenly aware just how much is riding on …

Read Story
Topics:Retail SupportManaged Services

by Christine Antonelli, on Dec 9, 2021 8:50:11 AM

Ask any leader and you'll get the same answer: building internal teams that can scale, and scale well, is extremely difficult. When faced with building out these teams, many leaders …

Read Story
Topics:Retail SupportManaged Services

by Christine Antonelli, on Dec 3, 2021 1:33:44 PM

Mobile food ordering apps may get all the press these days. However, phone orders are still a significant player in the restaurant world — and it is finally receiving the …

Read Story
Topics:Retail TechnologyRemote OrderingPhone Orders

by Christine Antonelli, on Nov 4, 2021 7:30:00 AM

For organizations reluctant to work with an external help desk provider, learning the many business benefits of managed help desk can be the turning point. Likewise, for multi-unit retailers looking to …

Read Story
Topics:Retail SupportManaged Services

by Christine Antonelli, on Oct 22, 2021 10:12:56 AM

Leveraging the right amount of IT support can be a difficult process, especially for organizations that are right on the cusp of having the budget to fund an internal support …

Read Story
Topics:Retail SupportManaged Services

by Christine Antonelli, on Sep 1, 2021 9:30:00 AM

When you have a successful relationship with your Managed Service Provider (MSP), it can be easy to take it for granted. However, it's important to remember that a good MSP …

Read Story
Topics:Retail SupportManaged Services

by Christine Antonelli, on Aug 18, 2021 7:15:00 AM

As IT expands its role in directing business development through technology, enterprises find it often makes sense to outsource some IT tasks. Multi-location businesses in particular benefit from outsourcing, due …

Read Story
Topics:Retail SupportManaged Services

by Kristi Gappert, on Aug 5, 2021 8:57:38 AM

As an Elite ServiceNow™️ Partner, Solugenix was an early adopter of the CSM platform. Now, the trend of innovating on behalf of our customers continues, as we are among the …

Read Story
Topics:ServiceNowIT SupportHelp Desk

by Christine Antonelli, on Jun 15, 2021 9:00:00 AM

New research by the Advanced Supply Chain Group shows business disruption has resulted in four out of five (82%) retailers changing their approach to stock management, with a third (33%) …

Read Story
Topics:Retail SupportSupply Chain

by Stephen Booze, on Jun 2, 2021 7:00:00 AM

Discover How Retail Leaders Are Using Automation To fully understand how robotic process automation (RPA) can be successfully implemented within a business model, it’s important to first establish the areas …

Read Story
Topics:Robotic Process AutomationRetail Support