Retail & QSR Tech Blog, by Solugenix

by Christine Antonelli, on Sep 1, 2021 9:30:00 AM

When you have a successful relationship with your Managed Service Provider (MSP), it can be easy to take it for granted. However, it's important to remember that a good MSP …

Read Story
Topics:Retail SupportManaged Services

by Christine Antonelli, on Aug 18, 2021 7:30:00 AM

For organizations reluctant to work with an external help desk provider, learning the many business benefits of managed help desk can be the turning point. Likewise, for multi-unit retailers looking to …

Read Story
Topics:Retail SupportManaged Services

by Christine Antonelli, on Aug 18, 2021 7:15:00 AM

As IT expands its role in directing business development through technology, enterprises find it often makes sense to outsource some IT tasks. Multi-location businesses in particular benefit from outsourcing, due …

Read Story
Topics:Retail SupportManaged Services

by Christine Antonelli, on Aug 18, 2021 7:00:00 AM

Today’s retailers are under increasing pressure to deliver a superior customer experience in a demanding digital landscape. To provide technical support that delivers the best possible experience, retail organizations are …

Read Story
Topics:Retail SupportManaged Services

by Kristi Gappert, on Aug 5, 2021 8:57:38 AM

As an Elite ServiceNow™️ Partner, Solugenix was an early adopter of the CSM platform. Now, the trend of innovating on behalf of our customers continues, as we are among the …

Read Story
Topics:ServiceNowIT SupportHelp Desk

by Christine Antonelli, on Jun 15, 2021 9:00:00 AM

New research by the Advanced Supply Chain Group shows business disruption has resulted in four out of five (82%) retailers changing their approach to stock management, with a third (33%) …

Read Story
Topics:Retail SupportSupply Chain

by Stephen Booze, on Jun 2, 2021 7:00:00 AM

Discover How Retail Leaders Are Using Automation To fully understand how robotic process automation (RPA) can be successfully implemented within a business model, it’s important to first establish the areas …

Read Story
Topics:Robotic Process AutomationRetail Support

by Stephen Booze, on May 11, 2021 11:08:06 AM

Discover How Retail Leaders Are Using Automation It can be easy to focus on articles that tout the promises of implementing automation for streamlining business processes, yet that doesn’t mean …

Read Story
Topics:Robotic Process AutomationRetail Support

by Christine Antonelli, on Apr 22, 2021 9:01:00 AM

As labor challenges in the industry continue in what is an already high-turnover category, delivering a great customer experience is becoming increasingly difficult and costly. More and more, restaurants are …

Read Story
Topics:Customer ExperienceArtificial Intelligence

by Christine Antonelli, on Apr 8, 2021 8:58:12 AM

Discover How Retail Leaders Are Using Automation Over the last 15 years, advances in Robotic Process Automation (RPA) have disrupted industries across the business spectrum, revolutionizing organizational processes in verticals …

Read Story
Topics:Robotic Process AutomationRetail Technology