Retail & QSR Tech Blog, by Solugenix

by Christine Antonelli, on Jan 21, 2021 11:46:58 AM

Some retailers have been utilizing artificial intelligence (AI) for a while now, while others are merely dabbling in it. Sure, AI is much louder and more evident in the mainstream …

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Topics:AIretail technology

by Christine Antonelli, on Jan 7, 2021 8:49:09 AM

It’s well-known that retailers who know their customers keep their customers. However, it’s much harder to grow and acquire loyal customers. With the shopper front and center and clearly in …

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Topics:Customer Experienceretail technology

by Christine Antonelli, on Dec 16, 2020 9:02:56 AM

Natural disasters and obstacles often serve as both challenges and catalysts for systemic change. The COVID-19 pandemic that has gripped the world in 2020 is no exception. The pandemic has, …

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Topics:Customer ExperienceRestaurant Technology

by Christine Antonelli, on Dec 4, 2020 9:00:00 AM

The global COVID-19 pandemic has, without a doubt, fundamentally changed life as we know it in the United States. Over the past year, we've seen ever-evolving restrictions and public sentiments …

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Topics:retailretail technology

by Akash Mohan, on Nov 25, 2020 2:00:00 PM

At the top of nearly every “trending topics” list for restaurants, and many other industries, is the shift toward embedding artificial intelligence (AI) and machine learning into marketing and customer …

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Topics:Artificial Intelligence

by Christine Antonelli, on Nov 19, 2020 9:00:00 AM

Few things are as stressful and damaging for retailers as a point-of-sale (POS) system outage. Even minutes of downtime can lead to lost revenue and damaged reputations. As critical infrastructure, …

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Topics:Digital TransformationIncident Response

by Christine Antonelli, on Nov 9, 2020 1:56:00 PM

There's a reason why retail IT professionals cringe when presented with the prospect of replacing a legacy system. For many retailers, updating core systems is akin to changing a tire …

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Topics:retail technology

by Christine Antonelli, on Nov 4, 2020 4:08:00 PM

The first half of 2020 presented restaurants and retailers with an issue that few ever thought they'd have to face in the United States of America: severe and prolonged breakdowns …

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Topics:Retail SupportSupply Chain

by Christine Antonelli, on Oct 15, 2020 1:39:00 PM

PING! It’s your inbox. From the CEO! Requesting an analysis of the technology and support infrastructure?! Uh oh. Feel like you’d react the same way? You’re not alone. Out of …

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Topics:Customer Experience

by Christine Antonelli, on Oct 2, 2020 12:46:00 PM

In today’s market, where 80% of customers say the experience a company provides is as important as its products and services, a support partner should do much more than simply …

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Topics:Customer Experience

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