managed help desk benefits retailers
Industry Specialization

Multi-Unit Retail Technology Support

We ensure that all your retail locations are fully operational so they can serve customers & drive revenue.

Ensuring Stability & Performance

Customer experience is increasingly important today, as is adopting new technologies that help an organization grow. As a result, retailers are keenly aware of just how much is riding on their technology.

But relying on so many interconnected systems and processes means troubleshooting your average tech issue can quickly overwhelm frontline employees. Nothing is more frustrating than wanting to help someone, only to be held back by technology issues or murky support processes.

We have partnered with leading brands for more five decades. Our focus is building custom support structures for each brand that can identify and solve issues before they can impact operations and customer experience. We work with hardware, software and field service vendors to integrate and automate support processes.

This experience empowers us to provide end-to-end technology support services that position your business for greater stability, performance and usability for your end users and customers.

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Focus on what matters

Find out how we can help your organization free up resources & eliminate the stress and unpredictability of technology support.
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Managed Services for Multi-Unit Retailers

Solugenix has decades of experience and the expert teams to support the unique needs of multi-unit organizations.

Retail Technology Support

Custom Application Development

Consumer Service Desk

Change & Release Management

Level 2 & Level 3 Production Support

New Technology Rollouts

Multi-Channel Support & Service Strategies    

Retail Analytics & Dashboards

Security, Testing & Updates

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Multi-Unit Retail Case Studies

Explore how we’ve helped several companies to achieve sanity in support while preserving the unique experiences that made them successful in the first place

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The Solugenix Digital Advantage

Our experienced teams, proven methodology and partnership approach coupled with industry best practices result in reduced risk and improved stability to achieve optimum operational efficiency.

Vast Technology Support Expertise

Technology support may not be your primary business — it has been ours for over 50 years. We offer support center experience that results in faster issue resolution, so you can operate efficiently.

Proactive Support When it Counts

By having a holistic view of your retail technology, our support professionals can reduce escalations while leveraging data to prevent future issues.

Structure & Stability for the Road Ahead

As your strategic support partner, we provide the management oversight and operational metrics needed to ensure that jobs are performed at the highest possible quality.

Highly Engaged Onshore Professionals

Combining dedicated technology experts, tools, and processes with a customized approach results in lean operations with new efficiencies and predictable, fixed monthly costs that reduce year-on-year expenses.

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