by Christine Antonelli, on Mar 18, 2021 2:33:09 PM

In today's complex environment, the classic support model of "call-into-a-call-center" is ripe for disruption. To provide the great customer experience that nearly every brand seeks requires a support model that …

Read Story

by Christine Antonelli, on Mar 4, 2021 9:05:15 AM

In the past, technology simply helped retailers do what they've always done, only better, faster and more effectively. Now, retailers are embedding tech into every step along the supply chain …

Read Story
Topics:AIData Integration

by Christine Antonelli, on Feb 18, 2021 9:00:00 AM

Few things are as stressful and damaging for retailers as a point-of-sale (POS) system outage. Even minutes of downtime can lead to lost revenue and damaged reputations. As critical infrastructure, …

Read Story
Topics:Digital TransformationIncident Response

by Christine Antonelli, on Feb 4, 2021 7:30:00 AM

We've all heard that AI is "the next big thing" to simplify and improve everything from traveling the world to buying dog food. It's not just big tech brands pushing …

Read Story
Topics:AIRetail Technology

by Christine Antonelli, on Jan 21, 2021 11:46:58 AM

Some retailers have been utilizing artificial intelligence (AI) for a while now, while others are merely dabbling in it. Sure, AI is much louder and more evident in the mainstream …

Read Story
Topics:AIRetail Technology

by Christine Antonelli, on Jan 7, 2021 8:49:09 AM

It’s well-known that retailers who know their customers keep their customers. However, it’s much harder to grow and acquire loyal customers. With the shopper front and center and clearly in …

Read Story
Topics:Customer ExperienceRetail Technology

by Christine Antonelli, on Dec 16, 2020 9:02:56 AM

Natural disasters and obstacles often serve as both challenges and catalysts for systemic change. The COVID-19 pandemic that has gripped the world in 2020 is no exception. The pandemic has, …

Read Story
Topics:Customer ExperienceRestaurant Technology

by Christine Antonelli, on Dec 4, 2020 9:00:00 AM

The global COVID-19 pandemic has, without a doubt, fundamentally changed life as we know it in the United States. Over the past year, we've seen ever-evolving restrictions and public sentiments …

Read Story
Topics:RetailRetail Technology

by Akash Mohan, on Nov 25, 2020 2:00:00 PM

At the top of nearly every “trending topics” list for restaurants, and many other industries, is the shift toward embedding artificial intelligence (AI) and machine learning into marketing and customer …

Read Story
Topics:Artificial Intelligence

by Christine Antonelli, on Nov 9, 2020 1:56:00 PM

There's a reason why retail IT professionals cringe when presented with the prospect of replacing a legacy system. For many retailers, updating core systems is akin to changing a tire …

Read Story
Topics:Retail Technology