by Stephen Booze, on May 11, 2021 11:08:06 AM

Discover How Retail Leaders Are Using Automation It can be easy to focus on articles that tout the promises of implementing automation for streamlining business processes, yet that doesn’t mean …

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Topics:Robotic Process AutomationRetail Support

by Christine Antonelli, on Apr 22, 2021 9:01:00 AM

As labor challenges in the industry continue in what is an already high-turnover category, delivering a great customer experience is becoming increasingly difficult and costly. More and more, restaurants are …

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Topics:Customer ExperienceArtificial Intelligence

by Christine Antonelli, on Apr 8, 2021 8:58:12 AM

Discover How Retail Leaders Are Using Automation Over the last 15 years, advances in Robotic Process Automation (RPA) have disrupted industries across the business spectrum, revolutionizing organizational processes in verticals …

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Topics:Robotic Process AutomationRetail Technology

by Christine Antonelli, on Mar 18, 2021 2:33:09 PM

In today's complex environment, the classic support model of "call-into-a-call-center" is ripe for disruption. To provide the great customer experience that nearly every brand seeks requires a support model that …

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by Christine Antonelli, on Mar 4, 2021 9:05:15 AM

In the past, technology simply helped retailers do what they've always done, only better, faster and more effectively. Now, retailers are embedding tech into every step along the supply chain …

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Topics:AIData Integration

by Christine Antonelli, on Feb 18, 2021 9:00:00 AM

Few things are as stressful and damaging for retailers as a point-of-sale (POS) system outage. Even minutes of downtime can lead to lost revenue and damaged reputations. As critical infrastructure, …

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Topics:Digital TransformationIncident Response

by Christine Antonelli, on Feb 4, 2021 7:30:00 AM

We've all heard that AI is "the next big thing" to simplify and improve everything from traveling the world to buying dog food. It's not just big tech brands pushing …

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Topics:AIRetail Technology

by Christine Antonelli, on Jan 21, 2021 11:46:58 AM

Some retailers have been utilizing artificial intelligence (AI) for a while now, while others are merely dabbling in it. Sure, AI is much louder and more evident in the mainstream …

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Topics:AIRetail Technology

by Christine Antonelli, on Jan 7, 2021 8:49:09 AM

It’s well-known that retailers who know their customers keep their customers. However, it’s much harder to grow and acquire loyal customers. With the shopper front and center and clearly in …

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Topics:Customer ExperienceRetail Technology

by Christine Antonelli, on Dec 16, 2020 9:02:56 AM

Natural disasters and obstacles often serve as both challenges and catalysts for systemic change. The COVID-19 pandemic that has gripped the world in 2020 is no exception. The pandemic has, …

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Topics:Customer ExperienceRestaurant Technology