Retail & QSR Tech Blog, by Solugenix

Discover How Retail Leaders Are Using Automation To fully understand how robotic process automation (RPA) can be successfully implemented within a business model, it’s important to first establish the areas …

Discover How Retail Leaders Are Using Automation It can be easy to focus on articles that tout the promises of implementing automation for streamlining business processes, yet that doesn’t mean …

As labor challenges in the industry continue in what is an already high-turnover category, delivering a great customer experience is becoming increasingly difficult and costly. More and more, restaurants are …

Discover How Retail Leaders Are Using Automation Over the last 15 years, advances in Robotic Process Automation (RPA) have disrupted industries across the business spectrum, revolutionizing organizational processes in verticals …

In today's complex environment, the classic support model of "call-into-a-call-center" is ripe for disruption. To provide the great customer experience that nearly every brand seeks requires a support model that …

In the past, technology simply helped retailers do what they've always done, only better, faster and more effectively. Now, retailers are embedding tech into every step along the supply chain …

Few things are as stressful and damaging for retailers as a point-of-sale (POS) system outage. Even minutes of downtime can lead to lost revenue and damaged reputations. As critical infrastructure, …

We've all heard that AI is "the next big thing" to simplify and improve everything from traveling the world to buying dog food. It's not just big tech brands pushing …

Some retailers have been utilizing artificial intelligence (AI) for a while now, while others are merely dabbling in it. Sure, AI is much louder and more evident in the mainstream …

It’s well-known that retailers who know their customers keep their customers. However, it’s much harder to grow and acquire loyal customers. With the shopper front and center and clearly in …