by Christine Antonelli, on Jul 29, 2020 12:28:00 PM

In a world where retailers and quick service restaurants are inundated with solutions designed to help them run their operations more effectively, it’s important to remember that not all offerings …

Read Story
Topics:Retail SupportManaged Services

by Christine Antonelli, on Jul 20, 2020 1:00:00 PM

Effective customer service is a key differentiator that can boost your company’s value. It is a factor that can win customers’ loyalty, not because of low prices, but because of …

Read Story
Topics:Customer Experience

by Shashi Jasthi, on Jul 20, 2020 12:52:00 PM

Organizations faced with running high-performing customer support centers often have one main objective…to find the best talent available to serve and retain their customers. In today’s transient workforce, it can …

Read Story
Topics:Customer Service

by Christine Antonelli, on Apr 17, 2020 7:30:00 AM

Today’s retailers are under increasing pressure to deliver a superior customer experience in a demanding digital landscape. This challenge and a big picture answer were the focus of a recent …

Read Story
Topics:Retail Support