by Christine Antonelli, on Aug 6, 2020 2:51:00 PM
Ask any leader and you'll get the same answer: building internal teams that can scale, and scale well, is extremely difficult. When faced with building out these teams, many leaders …
Read Storyby Christine Antonelli, on Jul 29, 2020 12:28:00 PM
In a world where retailers and quick service restaurants are inundated with solutions designed to help them run their operations more effectively, it’s important to remember that not all offerings …
Read Storyby Christine Antonelli, on Jul 20, 2020 1:00:00 PM
Effective customer service is a key differentiator that can boost your company’s value. It is a factor that can win customers’ loyalty, not because of low prices, but because of …
Read Storyby Shashi Jasthi, on Jul 20, 2020 12:52:00 PM
Organizations faced with running high-performing customer support centers often have one main objective…to find the best talent available to serve and retain their customers. In today’s transient workforce, it can …
Read Storyby Christine Antonelli, on Apr 17, 2020 7:30:00 AM
Today’s retailers are under increasing pressure to deliver a superior customer experience in a demanding digital landscape. This challenge and a big picture answer were the focus of a recent …
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