by Christine Antonelli, on Apr 22, 2021 9:01:00 AM

As labor challenges in the industry continue in what is an already high-turnover category, delivering a great customer experience is becoming increasingly difficult and costly. More and more, restaurants are …

Read Story
Topics:Customer ExperienceArtificial Intelligence

by Christine Antonelli, on Jan 7, 2021 8:49:09 AM

It’s well-known that retailers who know their customers keep their customers. However, it’s much harder to grow and acquire loyal customers. With the shopper front and center and clearly in …

Read Story
Topics:Customer ExperienceRetail Technology

by Christine Antonelli, on Dec 16, 2020 9:02:56 AM

Natural disasters and obstacles often serve as both challenges and catalysts for systemic change. The COVID-19 pandemic that has gripped the world in 2020 is no exception. The pandemic has, …

Read Story
Topics:Customer ExperienceRestaurant Technology

by Christine Antonelli, on Oct 15, 2020 12:39:00 PM

PING! It’s your inbox. From the CEO! Requesting an analysis of the technology and support infrastructure?! Uh oh. Feel like you’d react the same way? You’re not alone. Out of …

Read Story
Topics:Customer Experience

by Christine Antonelli, on Oct 2, 2020 11:46:00 AM

In today’s market, where 80% of customers say the experience a company provides is as important as its products and services, a support partner should do much more than simply …

Read Story
Topics:Customer Experience

by Christine Antonelli, on Jul 20, 2020 1:00:00 PM

Effective customer service is a key differentiator that can boost your company’s value. It is a factor that can win customers’ loyalty, not because of low prices, but because of …

Read Story
Topics:Customer Experience