Christine Antonelli

Christine Antonelli

As Solugenix VP of Customer Experience and Support Services, Christine Antonelli manages the delivery of customer support services and customer experience initiatives for clients in the retail and financial services industries. Christine leverages two decades of experience in leadership roles where she has guided best-in-class customer support service solutions to global brands like McDonald’s, BMW, Citibank, Sonic Drive-In, and Jiffy Lube. As an Executive Council member for Ellevate Network, Christine is dedicated to the professional development of women in the workforce and ardent supporter of remote workforce development.

Recent Posts by Christine Antonelli:

by Christine Antonelli, on Feb 24, 2022 7:00:00 AM

Today’s retailers are under increasing pressure to deliver a superior customer experience in a demanding digital landscape. As a result, retailers are keenly aware just how much is riding on …

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Topics:Retail SupportManaged Services

by Christine Antonelli, on Dec 9, 2021 8:50:11 AM

Ask any leader and you'll get the same answer: building internal teams that can scale, and scale well, is extremely difficult. When faced with building out these teams, many leaders …

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Topics:Retail SupportManaged Services

by Christine Antonelli, on Dec 3, 2021 1:33:44 PM

Mobile food ordering apps may get all the press these days. However, phone orders are still a significant player in the restaurant world — and it is finally receiving the …

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Topics:Retail TechnologyRemote OrderingPhone Orders

by Christine Antonelli, on Nov 4, 2021 7:30:00 AM

For organizations reluctant to work with an external help desk provider, learning the many business benefits of managed help desk can be the turning point. Likewise, for multi-unit retailers looking to …

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Topics:Retail SupportManaged Services

by Christine Antonelli, on Oct 22, 2021 10:12:56 AM

Leveraging the right amount of IT support can be a difficult process, especially for organizations that are right on the cusp of having the budget to fund an internal support …

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Topics:Retail SupportManaged Services

by Christine Antonelli, on Sep 1, 2021 9:30:00 AM

When you have a successful relationship with your Managed Service Provider (MSP), it can be easy to take it for granted. However, it's important to remember that a good MSP …

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Topics:Retail SupportManaged Services

by Christine Antonelli, on Aug 18, 2021 7:15:00 AM

As IT expands its role in directing business development through technology, enterprises find it often makes sense to outsource some IT tasks. Multi-location businesses in particular benefit from outsourcing, due …

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Topics:Retail SupportManaged Services

by Christine Antonelli, on Jun 15, 2021 9:00:00 AM

New research by the Advanced Supply Chain Group shows business disruption has resulted in four out of five (82%) retailers changing their approach to stock management, with a third (33%) …

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Topics:Retail SupportSupply Chain

by Christine Antonelli, on Apr 22, 2021 9:01:00 AM

As labor challenges in the industry continue in what is an already high-turnover category, delivering a great customer experience is becoming increasingly difficult and costly. More and more, restaurants are …

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Topics:Customer ExperienceArtificial Intelligence

by Christine Antonelli, on Apr 8, 2021 8:58:12 AM

Discover How Retail Leaders Are Using Automation Over the last 15 years, advances in Robotic Process Automation (RPA) have disrupted industries across the business spectrum, revolutionizing organizational processes in verticals …

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Topics:Robotic Process AutomationRetail Technology