Christine Antonelli

Christine Antonelli

As Solugenix VP of Customer Experience and Support Services, Christine Antonelli manages the delivery of customer support services and customer experience initiatives for clients in the retail and financial services industries. Christine leverages two decades of experience in leadership roles where she has guided best-in-class customer support service solutions to global brands like McDonald’s, BMW, Citibank, Sonic Drive-In, and Jiffy Lube. As an Executive Council member for Ellevate Network, Christine is dedicated to the professional development of women in the workforce and ardent supporter of remote workforce development.

Recent Posts by Christine Antonelli:

by Christine Antonelli, on Sep 1, 2021 9:30:00 AM

When you have a successful relationship with your Managed Service Provider (MSP), it can be easy to take it for granted. However, it's important to remember that a good MSP …

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Topics:Retail SupportManaged Services

by Christine Antonelli, on Aug 18, 2021 7:30:00 AM

For organizations reluctant to work with an external help desk provider, learning the many business benefits of managed help desk can be the turning point. Likewise, for multi-unit retailers looking to …

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Topics:Retail SupportManaged Services

by Christine Antonelli, on Aug 18, 2021 7:15:00 AM

As IT expands its role in directing business development through technology, enterprises find it often makes sense to outsource some IT tasks. Multi-location businesses in particular benefit from outsourcing, due …

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Topics:Retail SupportManaged Services

by Christine Antonelli, on Aug 18, 2021 7:00:00 AM

Today’s retailers are under increasing pressure to deliver a superior customer experience in a demanding digital landscape. To provide technical support that delivers the best possible experience, retail organizations are …

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Topics:Retail SupportManaged Services

by Christine Antonelli, on Jun 15, 2021 9:00:00 AM

New research by the Advanced Supply Chain Group shows business disruption has resulted in four out of five (82%) retailers changing their approach to stock management, with a third (33%) …

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Topics:Retail SupportSupply Chain

by Christine Antonelli, on Apr 22, 2021 9:01:00 AM

As labor challenges in the industry continue in what is an already high-turnover category, delivering a great customer experience is becoming increasingly difficult and costly. More and more, restaurants are …

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Topics:Customer ExperienceArtificial Intelligence

by Christine Antonelli, on Apr 8, 2021 8:58:12 AM

Discover How Retail Leaders Are Using Automation Over the last 15 years, advances in Robotic Process Automation (RPA) have disrupted industries across the business spectrum, revolutionizing organizational processes in verticals …

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Topics:Robotic Process AutomationRetail Technology

by Christine Antonelli, on Mar 18, 2021 2:33:09 PM

In today's complex environment, the classic support model of "call-into-a-call-center" is ripe for disruption. To provide the great customer experience that nearly every brand seeks requires a support model that …

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by Christine Antonelli, on Mar 4, 2021 9:05:15 AM

In the past, technology simply helped retailers do what they've always done, only better, faster and more effectively. Now, retailers are embedding tech into every step along the supply chain …

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Topics:AIData Integration

by Christine Antonelli, on Feb 18, 2021 9:00:00 AM

Few things are as stressful and damaging for retailers as a point-of-sale (POS) system outage. Even minutes of downtime can lead to lost revenue and damaged reputations. As critical infrastructure, …

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Topics:Digital TransformationIncident Response