Christine Antonelli

A quick search can put thousands of articles on digital transformation at our fingertip and hundreds with a subset focus on customer service. The problem is they are all too …

Today’s retailers are under increasing pressure to deliver a superior customer experience in a demanding digital landscape. As a result, retailers are keenly aware just how much is riding on …

Ask any leader and you'll get the same answer: building internal teams that can scale, and scale well, is extremely difficult. When faced with building out these teams, many leaders …

Mobile food ordering apps may get all the press these days. However, phone orders are still a significant player in the restaurant world — and it is finally receiving the …

For organizations reluctant to work with an external help desk provider, learning the many business benefits of managed help desk can be the turning point. Likewise, for multi-unit retailers looking …

Leveraging the right amount of IT support can be a difficult process, especially for organizations that are right on the cusp of having the budget to fund an internal support …

When you have a successful relationship with your Managed Service Provider (MSP), it can be easy to take it for granted. However, it's important to remember that a good MSP …

As IT expands its role in directing business development through technology, enterprises find it often makes sense to outsource some IT tasks. Multi-location businesses in particular benefit from outsourcing, due …

New research by the Advanced Supply Chain Group shows business disruption has resulted in four out of five (82%) retailers changing their approach to stock management, with a third (33%) …

As labor challenges in the industry continue in what is an already high-turnover category, delivering a great customer experience is becoming increasingly difficult and costly. More and more, restaurants are …