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We offer a single point of contact for all your retail support needs
80% of customers say the experience a company provides is as important as its products and services, according to research by IBM.
For retailers, this reality raises the bar on what to expect from your support partner. It's more than simply answering the phone. By then, it's often far too late.
Instead, a support partner should take a proactive stance. Which means putting in just as much work as you are at monitoring, iterating and optimizing for a stellar customer experience.
We have decades of experience working with some of the world's largest restaurant and retail brands. Our focus is building structures that solve support issues before they can impact your customer experience and, ultimately, revenue.
Explore how we’ve helped several companies to achieve sanity in support while preserving the unique experiences that made them successful in the first place
In our world, backing up the front line is job number one. Complex IT ecosystems require a proactive approach to monitoring and fixing issues. We believe in taking care of people so that they can take care of customers.
Our support professionals are an extension of your brand and understand the importance of providing the highest quality customer experience in every interaction.
By having a holistic view of your retail technology, our support professionals can reduce escalations while leveraging data to prevent future issues.
Technology support may not be your primary business — it has been ours for over 20 years. We offer support center experience that results in faster issue resolution, so you can operate efficiently.
With a combination of in office and remote support professionals from the US, we provide comprehensive managed services to deliver premium retail support.
We ensure that all your retail locations are fully operational so they can serve customers & drive revenue.
The structure we provide dramatically cuts through the typical red tape of IT support. Our purpose-built services are tailored to deliver critical metrics & insights that empower leaders at all levels in your organization to keep business moving forward.
VP of Retail Systems Management
Check out our latest insights for technology professionals in the restaurant & retail industries.
We're eager to share how we can deliver tangible results.
Solugenix
Technology & Process for Growth
601 Valencia Ave, Suite 260
Brea, CA 92823
Call us: 1-866-749-7658
