Christine Antonelli

Christine Antonelli

As Solugenix VP of Customer Experience and Support Services, Christine Antonelli manages the delivery of customer support services and customer experience initiatives for clients in the retail and financial services industries. Christine leverages two decades of experience in leadership roles where she has guided best-in-class customer support service solutions to global brands like McDonald’s, BMW, Citibank, Sonic Drive-In, and Jiffy Lube. As an Executive Council member for Ellevate Network, Christine is dedicated to the professional development of women in the workforce and ardent supporter of remote workforce development.

Recent Posts by Christine Antonelli:

by Christine Antonelli, on Oct 2, 2020 11:46:00 AM

In today’s market, where 80% of customers say the experience a company provides is as important as its products and services, a support partner should do much more than simply …

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Topics:Customer Experience

by Christine Antonelli, on Sep 24, 2020 12:08:00 PM

It's no secret that of all the industries impacted by the COVID-19 pandemic, restaurants have been hit particularly hard. Restaurants across all categories have had to adapt to the new …

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Topics:QSR TrendsRestaurant Technology

by Christine Antonelli, on Sep 18, 2020 3:30:00 PM

If you think back to what feels like the distant past of 2018 and 2019, terms like "contactless delivery" and the prospect of systemic changes to the way people shop …

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Topics:Consumer Behaviors

by Christine Antonelli, on Sep 3, 2020 2:58:00 PM

We live in a world where attention is an increasingly scarce resource. Modern life is so full of distractions that clear and thoughtful communication is a rarity. People only hear …

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Topics:Managed Services

by Christine Antonelli, on Aug 6, 2020 2:51:00 PM

Ask any leader and you'll get the same answer: building internal teams that can scale, and scale well, is extremely difficult. When faced with building out these teams, many leaders …

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Topics:Retail SupportManaged Services

by Christine Antonelli, on Jul 29, 2020 12:28:00 PM

In a world where retailers and quick service restaurants are inundated with solutions designed to help them run their operations more effectively, it’s important to remember that not all offerings …

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Topics:Retail SupportManaged Services

by Christine Antonelli, on Jul 20, 2020 1:00:00 PM

Effective customer service is a key differentiator that can boost your company’s value. It is a factor that can win customers’ loyalty, not because of low prices, but because of …

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Topics:Customer Experience

by Christine Antonelli, on Apr 17, 2020 7:30:00 AM

Today’s retailers are under increasing pressure to deliver a superior customer experience in a demanding digital landscape. This challenge and a big picture answer were the focus of a recent …

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Topics:Retail Support