Christine Antonelli

Christine Antonelli

As Solugenix VP of Customer Experience and Support Services, Christine Antonelli manages the delivery of customer support services and customer experience initiatives for clients in the retail and financial services industries. Christine leverages two decades of experience in leadership roles where she has guided best-in-class customer support service solutions to global brands like McDonald’s, BMW, Citibank, Sonic Drive-In, and Jiffy Lube. As an Executive Council member for Ellevate Network, Christine is dedicated to the professional development of women in the workforce and ardent supporter of remote workforce development.

Recent Posts by Christine Antonelli:

by Christine Antonelli, on Mar 18, 2021 2:33:09 PM

In today's complex environment, the classic support model of "call-into-a-call-center" is ripe for disruption. To provide the great customer experience that nearly every brand seeks requires a support model that …

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by Christine Antonelli, on Mar 4, 2021 9:05:15 AM

In the past, technology simply helped retailers do what they've always done, only better, faster and more effectively. Now, retailers are embedding tech into every step along the supply chain …

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Topics:AIData Integration

by Christine Antonelli, on Feb 18, 2021 9:00:00 AM

Few things are as stressful and damaging for retailers as a point-of-sale (POS) system outage. Even minutes of downtime can lead to lost revenue and damaged reputations. As critical infrastructure, …

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Topics:Digital TransformationIncident Response

by Christine Antonelli, on Feb 4, 2021 7:30:00 AM

We've all heard that AI is "the next big thing" to simplify and improve everything from traveling the world to buying dog food. It's not just big tech brands pushing …

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Topics:AIRetail Technology

by Christine Antonelli, on Jan 21, 2021 11:46:58 AM

Some retailers have been utilizing artificial intelligence (AI) for a while now, while others are merely dabbling in it. Sure, AI is much louder and more evident in the mainstream …

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Topics:AIRetail Technology

by Christine Antonelli, on Jan 7, 2021 8:49:09 AM

It’s well-known that retailers who know their customers keep their customers. However, it’s much harder to grow and acquire loyal customers. With the shopper front and center and clearly in …

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Topics:Customer ExperienceRetail Technology

by Christine Antonelli, on Dec 16, 2020 9:02:56 AM

Natural disasters and obstacles often serve as both challenges and catalysts for systemic change. The COVID-19 pandemic that has gripped the world in 2020 is no exception. The pandemic has, …

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Topics:Customer ExperienceRestaurant Technology

by Christine Antonelli, on Dec 4, 2020 9:00:00 AM

The global COVID-19 pandemic has, without a doubt, fundamentally changed life as we know it in the United States. Over the past year, we've seen ever-evolving restrictions and public sentiments …

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Topics:RetailRetail Technology

by Christine Antonelli, on Nov 9, 2020 1:56:00 PM

There's a reason why retail IT professionals cringe when presented with the prospect of replacing a legacy system. For many retailers, updating core systems is akin to changing a tire …

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Topics:Retail Technology

by Christine Antonelli, on Oct 15, 2020 12:39:00 PM

PING! It’s your inbox. From the CEO! Requesting an analysis of the technology and support infrastructure?! Uh oh. Feel like you’d react the same way? You’re not alone. Out of …

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Topics:Customer Experience